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Customer care is a key driver for MetLife's success and transformation. As the voices and faces that represent MetLife, you'll be surrounded by colleagues that deliver a differentiated customer experience through high-touch interactions grounded in trust and empathy that reflects our passion for people.

Caring for customers, every step of the way.

We start each workday with a singular, united purpose: to help our customers and each other create a confident future every step of the way. When you join MetLife in a service role, you're joining a group of relational problem solvers who strive to make things easier for our customers and to always do right by them. Everything you do here will be built on trust, support, and empathy. It's what makes us the best at what we do, it pushes the boundaries of what's possible, and it helps those who work here thrive.

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If you want to work for a company that listens to employees and takes action to make the customer experience better, you should come work at MetLife.

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My experience during the MetLife Service Academy truly shows how much MetLife values their employees. A remarkable display of transparency, open communication and commitment to employee growth and development.

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We have a constant focus on process improvement and enhancing the end-to-end customer experience. We encourage candid dialogue around opportunities and pursue innovative ways to enhance the customer experience.

Endless Opportunities

MetLife is a large and diverse enterprise, with vast opportunities to grow within a service role or beyond. Leadership prioritizes your learning and development, so the product knowledge and customer service experience you gain as well as the relationships you build set you up for a long and meaningful career.

Always Supported

With our extensive product portfolio, it takes a team to deliver for our customers. And when challenges arise, it's all-hands-on-deck. There are no lone rangers here. This united effort creates deep friendships, so you'll be part of a team where people genuinely care for and enjoy each other.

Your Voice Matters

Our service team members are empathetic listeners and trusted partners who anticipate customer needs. And as their advisor and advocate, you know your customers best. We value and welcome your feedback on their experiences so we can regularly make enhancements so you can continue to deliver exceptional customer care.

Stay Connected

Join our talent community.

Become a part of our talent network and receive career content customized to your profile and interests. We'll keep you updated on job openings, events and more!

Follow us on LinkedIn.

Want the inside scoop on working at MetLife? Follow us on LinkedIn to learn about our current happenings, employee stories, and our meaningful work.

Create a job alert.

Be the first to know about our latest career opportunities by setting up job alerts that are tailored to your preferences, including frequency of notifications, area of interest, and experience level.

Stay Connected

Join our talent community.

Become a part of our talent network and receive career content customized to your profile and interests. We'll keep you updated on job openings, events and more!

Follow us on LinkedIn.

Want the inside scoop on working at MetLife? Follow us on LinkedIn to learn about our current happenings, employee stories, and our meaningful work.

Create a job alert.

Be the first to know about our latest career opportunities by setting up job alerts that are tailored to your preferences, including frequency of notifications, area of interest, and experience level.