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勤務地
  • Posting Location: Noida, India

都市
Noida
国
インド
勤務スケジュール
フルタイム 正社員
就労形態
ハイブリッド（在宅勤務）
転勤サポートあり
いいえ
掲載日
27-5-2024
ジョブID
3170

概要と必要条件

Knowledge skills & competency required

  • Demonstrated ability to learn quickly and willingness to obtain
    functional knowledge and understanding of business procedure and policies. 
  • 0 months to 2.5 year of customer service/ Data Entry experience
  • College graduate
  • Good verbal & written communication skills.
  • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
  • Strong organizational skills.
  • Demonstrated ability to manage stress
  • Basic computer skill
  • Ability to work various shifts within hours of operation.  Flexibility is a must, as your shift can/will change to meet business needs.
  • Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills

 

Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
  • Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
  • Trainers for the purpose of pre-process and process training.

Primary External Interactions

  • MetLife Subject Matter Experts for the purpose of seeking missing information.
  • MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. 
At MetLife, it’s #AllTogetherPossible. Join us!