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Location(s)

  • Posting Location: Noida, India

Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
27-May-2024
Job ID
3170

Description and Requirements

Knowledge skills & competency required

  • Demonstrated ability to learn quickly and willingness to obtain
    functional knowledge and understanding of business procedure and policies. 
  • 0 months to 2.5 year of customer service/ Data Entry experience
  • College graduate
  • Good verbal & written communication skills.
  • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
  • Strong organizational skills.
  • Demonstrated ability to manage stress
  • Basic computer skill
  • Ability to work various shifts within hours of operation.  Flexibility is a must, as your shift can/will change to meet business needs.
  • Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills

 

Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
  • Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
  • Trainers for the purpose of pre-process and process training.

Primary External Interactions

  • MetLife Subject Matter Experts for the purpose of seeking missing information.
  • MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.