MetLife

Basic Function:

• Overall responsibility for the delivery and management of control testing, risk-based assignments to ensure that all business risks are anticipated identified, recognized, and appropriately managed in alignment with the departmental risk-based testing plan and initiatives.
• Business/ Domain Knowledge – Basic knowledge of the Financial / Insurance Industry

Essential Functions:

Risk Based Control testing:

• Support and execute control testing across Global Customer Service & Operations (GCSO) including control testing for risk focused projects by using department guidelines and understanding of controls to provide management with an independent appraisal of the control environment surrounding business processes or activities. 
• Execution in assessment and evaluation of control and risk descriptions to ensure they are well documented. Assesses the soundness, adequacy, compliance and cost-effectiveness of the enterprise’s operational, financial and information systems controls and the accuracy, integrity and completeness of data integral to operations, including management reporting.
• Execute and Assist with the preparation of testing scripts/checklists for use. 
• Execution in developing internal procedures and templates for use in testing activities. 
• Support team, peers and managers in all aspects of a proactive testing assignment including planning, testing, and reporting results to Global Risk Management team.

Project Management:

• Execute and assist in projects, completing assigned tasks and responsibilities within agreed timelines (and explaining variances)
• Communicate appropriately with identified stakeholders within Global Risk Management,  Operations and business management.
• Exhibits organization and multi-tasking skills required to successfully engage in simultaneous engagements. 

Relationship Management

• Maintains a positive working relationship with team members, global stakeholders and sustains an ongoing relationship with key business contacts.
• Effectively maintains the appropriate level of communication with business management.
• Lead discussion with internal stakeholders/operations  in developing action plans to resolve control issues or risks.

Reports to:

• Manager/ Senior Manager/ SDL

Supervises:

NA

Internal Contacts

(and purpose of relationship):

• GOSC Risk Management Team

External contacts

(and purpose of relationship):

• Global Risk Management Team
• Business Process owners
• Others as applicable

Skills

Technical Skills

• Intermediate level of proficiency in Risk assessment / Risk & Control testing
• Understanding of internal control and risk assessment concepts and related activities
• Support the team in Operational Controls assessment and evaluation.
• Strong expertise with the Operations Risk reviews procedures and documentation standards.

Process Specific Skills

• Basic Understanding of insurance and financial services industry.
• Familiar with Organization’s Risk Management Framework.
• Be involved in the management call program; maintain ongoing and open communications with management on internal controls.
• Confident in liaising with stakeholders from different insurance process owners and geographical locations.
• Communicate findings, develop resolutions with with Global Risk Management, Operations and the business management
• Consults with clients in developing action plans to resolve control issues or risks.
• Support manager in handling the resolution of high-risk issues with management.
• Maintain an ongoing relationship with key business contacts

Soft skills (Mandatory / Desired)

• Effective oral & written communication
• Effective presentation skills using tools & techniques.
• Strong MS Office experience including Excel, Word and PowerPoint.
• Strong analytical skills and attention to detail.
• Good interpersonal skills, ability to collaborate across teams.
• Team player, ability to work with a team and meet customer expectations.

Education Requirements:

• Graduate preferably in Commerce from reputed college / Institution.