MetLife

The Team You Will Join 

The US BPR team provides end-to-end business process engineering capabilities to the firm, focused on redefining how we deliver core capabilities for our customers, our teammates, and the enterprise. 

Support business process reengineering engagements include the following:

• Baseline customer/employee experience and end-to-end business process 
• Assess processes and customer/employee experiences end-to-end
• Design both near-term and strategic reengineering solutions that span customer experience, operational processes, digitization, automation, risk management practices
• Develop comprehensive solutions, implementation plans, sizing and sequencing plans with business, technology, operations, and other stakeholders
• Create commercially viable business cases that align assessment findings with business needs and strategies
• Ensure sustainability of the work through measurement, management routines, and capability building
• Develop executive stakeholder materials and stories for decision and adoption

Required Experience:

• Bachelor’s degree and related field experience required
• Experience with a background in operational excellence, Lean, process reengineering, and/or large-scale transformation
• High aptitude for critical thinking, analytics, problem solving, and design thinking 
• Ability to work across and break down organizational silos (end-to-end enterprise mindset)
• Ability to work in professional disciplines (business, operations, technology)
• Credible advisor to business leaders
• Excellent communicator, with the ability to sift through complexity and articulate key messages
• Comfort with ambiguity and ability to focus across competing priorities
• Fosters team collaboration and engagement 

Preferred Experience:

• Intellectually curious and voracious learner
• Willingness to take calculated risks accelerate learning
• Has a commercial mindset that can balance customer expectations, firm success, and people
• Empathetic and high EQ to create followership and drive alignment across teams
• Strong business acumen, with the ability to ask critical questions