MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Account Manager is responsible for managing and growing broker relationships while serving as the primary service contact for an assigned book of business within Regional Markets. Guided by our purpose, always with you building a more confident future, and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to partner closely with brokers and internal stakeholders to deliver exceptional service, drive retention and profitability, and support business growth. The role offers the opportunity to build trusted relationships, influence outcomes, and contribute to the success of both existing and new business.

• Manage an assigned distribution book of business of 2 lives – 4,999 lives, serving as the primary point of contact for broker service inquiries.
• Build and maintain strong broker relationships and coordinate regularly with cross functional partners to ensure service commitments, renewals, and business objectives are achieved.
• Oversee stewardships, renewal, and strategic meetings, providing consultative guidance on group benefits products and solutions that support customer needs.
• Manage book of business renewal activity, persistency, and profitability outcomes while identifying cross-sell, re-enrollment, and revenue growth opportunities in partnership with Account Executives and Underwriting.
• Track service performance, analyze results, present recommendations, execute marketing and education campaigns, and maintain accurate book of business information.

• State Life, Accident, and Health insurance license or ability to obtain within 90 days of hire.
• 3+ years of experience in account management, customer service, or a related role within a fast-paced, complex business environment.
• Strong knowledge of group benefits products, plan designs, benefit features, claims administration, and industry marketplace trends and regulatory developments.
• Experience using Salesforce to manage a book of business, account information, and business activities.
• Demonstrated relationship-building, problem-solving, communication, and customer-focused skills with the ability to travel 10%–20%.

• High school diploma required; bachelor's degree in a related field preferred.
• 5+ years of account management or insurance service experience within the insurance industry.
• Experience partnering with brokers, consultants, and cross-functional teams to deliver customer-focused service solutions.
• Proven ability to analyze service performance, identify business growth opportunities, and present recommendations to broker partners.
• Strong organizational skills with the ability to manage multiple priorities and relationships simultaneously.

The expected salary range for this position is $64,800 - $80,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.