MetLife

Key Responsibilities:  

·         Coaches, coordinates, and develops Multi-State PFL, FML and ADA Claims Specialists.

·         Acts as resources for claim-related and technical issues.

·         Monitors case managers' work queues to ensure claims team is meeting expectations and applicable performance guarantees.

·         Conducts exceeds authority reviews daily, weekly quality audits; resolves escalated phone calls.

·         Analyzes trending opportunities to provide ongoing trainings.

·         Provides real time coaching to Claims Specialists.

·         Provides feedback to Unit Leaders on individuals' and overall team performance.

·         Daily and weekly reporting to ensure compliance measures are met.

·         Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

·         Positive mindset and willingness to learn

·         1+ years of Disability Insurance experience

·         Must be able to communicate clearly and effectively, both written and verbal

·         Ability to work with autonomy, minimal direction

·         Strong computer skills (word, excel, manipulating reports, spreadsheets, etc…)

·         High School Diploma

Preferred:

·         1 + years of Paid Family Leave experience

·         5+ years of Disability Insurance experience

·         Excellent analytical, decision making and problem-solving skills

·         Highly self-motivated