Location
Aurora, Illinois
Alternative Location(s)
- Posting Location: Tampa, Florida
- Posting Location: Atlanta, Georgia
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Posted Date
15-Jun-2026
Job ID
18307
Description and Requirements
The Team You Will Join
Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. Overall responsible for the relationship between MetLife and key National Account customers. Works with internal partners to advocate for external customers and service them.
Key Responsibilities
- Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
- Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
- Leads and participates in both customer- and internal-facing presentations and meetings.
- Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
- Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
Required Qualifications
- 1-3 plus years of relevant experience
- Knowledge of Group Benefits core products including Dental and/or Life, Disability
- Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
- Excellent organizational, interpersonal, and communication skills, both written and verbal.
- Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
Preferred Qualifications
- Bachelor's degree preferred
The expected salary range for this position is $54,100 - $72,100. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
MetLife maintains a drug-free workplace.
À propos de MetLife
Figurant sur la liste du magazine Fortune des « Entreprises les plus admirées au monde » et parmi les Fortune World’s 25 Best Workplaces™, MetLife, à travers ses filiales et sociétés affiliées, est l’un des principaux groupes mondiaux de services financiers. L’entreprise propose des solutions d’assurance, de rentes, d’avantages sociaux et de gestion d’actifs à des clients particuliers et institutionnels. Présente dans plus de 40 marchés, MetLife occupe des positions de premier plan aux États‑Unis, en Amérique latine, en Asie, en Europe et au Moyen‑Orient.
Dans le cadre de notre stratégie « New Frontier », MetLife construit un avenir fondé sur l’intelligence artificielle et centré sur l’humain. Nous recherchons des personnes faisant preuve de curiosité, d’adaptabilité et d’un état d’esprit orienté vers le développement, alors que nous utilisons l’IA pour améliorer la manière dont nous servons nos clients, soutenons les communautés et faisons évoluer nos méthodes de travail. Chez MetLife, l’IA est un partenaire responsable qui soutient l’appréciation humaine, la créativité et l’amélioration continue, tout en nous aidant à instaurer la confiance, l’inclusion et à créer de la valeur à long terme.
Notre mission est simple : aider nos collaborateurs, nos clients, nos communautés et la société dans son ensemble à construire un avenir plus sûr et plus confiant. Unis par cette mission et guidés par nos valeurs fondamentales — Gagner ensemble, Faire ce qui est juste, Privilégier l’impact à l’activité, et Anticiper — nous sommes animés par l’ambition de transformer le prochain siècle des services financiers.
Chez MetLife, tout est possible ensemble. #AllTogetherPossible. Rejoignez‑nous!