MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Senior Metrics Consultant provides administrative support and customer service to one or more large group insurance clients. The Senior Metrics Consultant works with Client Service Consultants on the account team, Account Executive and other internal partners to manage the customer relationship. The Senior Metrics Consultant performs client services tasks, but with a focus on reporting and metrics. 

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Create an exceptional customer service experience to support ongoing customer delivery and client satisfaction.
• Participates in client account audits and both internal and external strategic planning process.
• Develop a strong partnership with Financial team in completion of client reports; analyzing results and identifying trends.
• Oversee and coordinates implementation of the addition of MetLife products.
• Under minimal supervision, establishes, compiles, analyzes, and creates reports of customer benefit program data, including customer employee data analysis, status of major initiatives, escalating issues, and potential solutions.
• Act as a liaison to assist with problem resolution and troubleshooting, including coordinating internal and external resources.
• Provides project management support to various initiatives.
• Develop and lead client presentations, including audits and strategic planning meetings.
• Leads the creation of client specific processes.
• May act as a project leader and provides guidance to lower-level staff members.
• Participates in strategy meetings, reviews contract documents, creates process manuals and inputs and ensures accurate input of data in MetLife systems, develops and leads client presentations.
• Input and ensure accuracy of data in MetLife systems. 
• Perform other related duties as assigned or required.

• 5+ years of relevant experience required, including knowledge of other Employee Benefit programs (e.g., Disability & Absence, Life Insurance) and relevant Federal and State Laws
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development

• Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management.
• Bachelor's degree.

The expected salary range for this position is $89,700 - $105,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.