MetLife

Role Value Proposition:  

The Implementation Leader position within the Group Benefits organization is responsible for managing and driving the set-up processes for new and existing clients. The Implementation leader has overall responsibility for the end-to-end management of the implementation process and key deliverables for clients between 2 and 999 lives and directs the implementation and communication process for clients, regardless of product mix or administrative arrangement within this market space. They are responsible for monitoring progress against timeline due dates and have direct interaction with clients, insurance producers, sales, client services and other internal business units as needed. The Implementation leader manages the gathering of critical information with the client and producer and resolves all issues relative to the overall implementation process and timing of deliverables. They own the initiation of client and internal meetings and facilitate those discussions and engage in clear, effective communication to establish responsibilities and internal due dates for all business partners on each implementation.     

• Excellent organizational skills are required and attention to detail is critical to effectively handle the technical aspects of the position.
• Mastery of written, verbal and email communication skills are required and critical to effectively communicate with clients, producers, and internal business partners.
• The ability to interact professionally and confidently with clients: communication methods will vary and may include teleconferencing, Microsoft Teams, email interactions, and phone.
• Able to multi-task by balancing client facing interactions, tight deadlines, ad hoc issue resolutions, internal documentation requirements and overall client satisfaction.
• Effective communication and negotiation skills: Demonstrates successful use of innovative negotiation techniques. Able to recommend alternative resolutions and be able to gain commitment from internal partners. Ability to define and develop positioning based upon customer needs, motives, strengths, and strategies of key players and understanding of broad business objectives.

Working Environment

While this role has a serious impact on the organization and can also be demanding, you will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Occasionally, deadlines can be intense and having a keen attention to detail is critical to maintaining workflow and project timelines.

The work schedule is normal business hours during the Spring and Summer months, however between the months of October – January you may be required to perform your work duties before or after normal work hours due to the nature of the business. Paid Time Off (PTO) during this period is limited. This role is considered a hybrid role with 2 days in the office and 3 days remote per week. 

At MetLife, we’re leading the global transformation an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.