MetLife

Job Title

Customer Care Advocate

Job Location

Cary NC - Virtual with in person training. New Hires must live within a commutable distance of Cary NC.

The Opportunity

Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you: We are actively hiring Customer Care Advocates for our Global Customer Solutions and Operations (GCSO) contact center team, starting on May 20, 2026. After an 8-week paid in-person training course, you will join the in-bound customer service team putting customers at the heart of all you do.

As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to competitive compensation at $20/hour with paid training, comprehensive benefits and paid time off.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Must adhere to strict start/end times. Position will move to virtual (within a commutable distance) after successful completion of training. 
• Attend required office visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc. 
• Work required shift during hours of operation between 8:00am – 11:00pm ET Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and the business’ bidding process.
• Consistently meet or exceed key performance indicators.

What You Need to Succeed (Required Qualifications)

• New hires should live a commutable distance from the site the role is posted in.
• Strong computer/keyboard skills. 
• Ability to navigate between multiple computer systems and applications simultaneously.
• Quickly grasp information and efficiently solve customer questions and challenges using strategic thinking.
• Communicate complex verbal and written concepts succinctly and clearly.
• Strong ability to multitask, navigate business procedures and problem solve.
• Pay close attention to details, and account for details that may be overlooked.
• Ability to prioritize and manage time effectively.
• Demonstrate empathy and active listening to others.

• This role has mandatory paid training starting on May 20th. Candidates must be available and present for all training days.  
• High School Diploma or GED.

 What Can Give You an Edge (Additional Skills)

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Higher education or professional certification.
• Insurance or financial service industry experience
• Prior call center experience. 

At MetLife, we are leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.