Location
Aurora, Illinois
Alternative Location(s)
- Posting Location: Bloomington, Minnesota
- Posting Location: Brookfield, Wisconsin
- Posting Location: Omaha, Nebraska
従業員カテゴリー
フルタイム 正社員
就労形態
ハイブリッド（在宅勤務）
出張頻度
10%
転勤可能性
いいえ
掲載日
23-6月-2026
ジョブID
17984
概要と必要条件
The Team You Will Join
Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Client Service Consultant II (CSCII) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5,000+lives). The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Key Responsibilities
- Manages day-to-day administration for multiple/complex clients; leads projects and serves as liaison with internal teams.
- Delivers exceptional client service, ensuring consistent satisfaction and effective solutions.
- Coordinates client meetings, prepares materials, and leads audits and strategic planning with financial partners.
- Acts as a subject matter expert; supports RFP responses and permits collaboration across teams.
- Maintains knowledge of legal agreements, industry trends, competitors, and MetLife products/services.
Required Qualifications
- 5+ years of experience in insurance and account management
- Strong organizational, communication, and interpersonal skills
- Ability to work independently, manage multiple priorities, and meet deadlines
- General knowledge of the U.S. economy and employee benefits industry
- Proficient in Microsoft Office; self-motivated with a proactive learning mindset
Preferred Qualifications
- Bachelor’s degree; disability product experience preferred
- Strong project management, problem-solving, and analytical skills
- Ability to work independently, manage multiple priorities, and balance client needs with business capabilities
The expected salary range for this position is $64,800 - $80,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
MetLife maintains a drug-free workplace.