MetLife

Role Value Proposition: 

MetLife is leading growth in Specialty Market relationships.  We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization.  In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments.  Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.   

The Client Services Consultant will be responsible for the end-to-end client experience for a block of PEO relationships that range from 1,000 to over 10,000 eligible members and have over $1M in annual premium. 

Functional Responsibilities: 

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction and responds to customer needs proactively
• Leads and participates in both customer- and internal-facing presentations and meetings.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Participates in client account audits and strategic planning process.
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
• Provide guidance and training to other team members
• Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

• High School diploma
• 5+ yrs. related experience
• Expert knowledge of group products, services and systems. 
• Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
• Ability to consistently meet tight deadlines and work under pressure

 Preferred:

• Bachelor’s degree
• Prior experience in the PEO industry.
• Extensive oral/written communication skills.
• Advanced problem solving and analysis.
• Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)
• Self-motivated to learn more about the business and is proactive in personal development