MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Client Services Consultant II position in Small Business Solutions is responsible for providing implementation, administrative work, and customer service to group policyholders (employers), brokers, sales and vendors on group benefit policies that have 2 to 99 employees under a new end to end platform. This individual will work closely with clients and internal partners.

• Coordinates and executes the implementation of Group Insurance Policies
• Coordinates and executes plan change requests and policy amendments
• Coordinates and executes billing inquiries and policy related inquiries
• Executes business testing scripts when new system capabilities are delivered 
• Assists with premium reconciliations
• Acts as liaison between client and internal MetLife areas
• Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal)
• Ability to handle high transaction volumes on a daily basis
• Assist with escalated inquiries

• 1-2+ years of relevant work experience
• Ability to communicate clearly, timely and professionally both verbally and in writing
• Ability to provide excellent customer service and relationship management 
• Ability to work in a team environment and assist other areas when needed 
• Ability to participate in testing of new capabilities 
• Ability to perform multiple tasks, set schedules, and prioritize to meet both internal and external deadlines
• Proficient in Microsoft Office software (Excel, Word, PowerPoint, etc.)
• High school diploma or equivalent education

• 3+ years of relevant work experience
• Associates or Bachelor's degree
• Experience in group benefits

The expected salary range for this position is $60,000 - $70,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.