MetLife

Role Overview

We are seeking a strategic, data‑driven professional to support and enhance operational performance within our Long‑Term Disability (LTD) Change in Definition Team. This role leads reporting, analytics, and process‑improvement initiatives that directly influence customer outcomes, operational efficiency, and leadership decision‑making.

The ideal candidate brings deep LTD claims expertise, strong analytical skills, and the ability to translate complex data into actionable insights and operational improvements.

Key Responsibilities

Reporting, Analytics & Insights

• Develop, maintain, and enhance reporting solutions supporting LTD inventory management, including dashboards, trend analyses, and OKR reporting.
• Leverage advanced Excel, automation, AI‑driven tools, and emerging technologies to analyze complex data sets and streamline reporting.
• Analyze inventory health, aging, productivity, decisional timeliness, outcomes, and financial impacts.
• Produce and deliver regular, executive‑ready reporting updates highlighting trends, risks, and opportunities.
• Conduct block‑of‑business analyses using deep LTD expertise to identify drivers of claim behavior and recommend strategic interventions.

Process Improvement & Operational Initiatives

• Lead the design and implementation of new or enhanced processes, procedures, and operational initiatives within LTD.
• Represent Claims Operations on internal workgroups and cross‑functional projects.
• Support process mapping, documentation, and rollout of new or revised workflows.
• Translate analytical findings into actionable guidance, training materials, and operational updates.
• Monitor initiative progress, milestones, and deliverables to ensure timely and successful implementation.

Collaboration & Leadership Partnership

• Partner closely with LTD Claims Operations leadership to support operational decision‑making.
• Build strong relationships with the segmentation team, LTD leadership, and cross‑functional partners.
• Provide updates to leadership on reporting insights, operational performance, process enhancements, and regulatory considerations.
• Serve as a trusted analytical and operational advisor to leadership teams.

Required Skills & Competencies

• Strong understanding of LTD claims operations, contract handling, and end‑to‑end claim workflows.
• Advanced analytical and reporting skills, with the ability to interpret complex operational data.
• Advanced proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP/XLOOKUP, complex formulas).
• Demonstrated experience producing advanced operational reporting and identifying trends.
• Strong strategic thinking and problem‑solving capabilities.
• Excellent written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities and adapt to new tools and technologies.
• Collaborative mindset with strong relationship‑building skills.

Preferred Qualifications

• Experience using AI tools, automation, and emerging technologies in an operational or analytical environment.
• Proficiency with LTD claims management systems.
• Strong understanding of disability products and claims practices.
• Ability to work independently and lead initiatives with minimal oversight.

Experience & Education

• 3–5 years of LTD or disability claims experience (required).
• 4–5 years of experience leading projects or people (preferred).
• 4–5 years of operational or product experience (LTD preferred).
• Bachelor’s degree preferred.

Supervisory Responsibilities

• None