MetLife

·        Drive solutions and resolve issues related to external vendors while managing the needs of a variety of internal stakeholders.

·        Facilitate vendor proposals and manage vendor dependencies for key MetLife projects. 

·        Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.

·        Liaise with the APAC region, specifically for China Market for all Vendor Management related tasks and relationships.

The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager for the China market.

The brief tasks included as part of this overall role is to Govern the below.

·        Provide ongoing vendor oversight including performance management, business reviews, contract change management and issue escalation.

·        Oversee projects that sometimes span across multiple areas, functions, and/or lines of business.

·        Determine requirements to address complex and varied business needs for overseeing complex vendors.

·        Research and request vendor proposals and develop service level agreements that meet business needs.

·        Support new outsourcing initiatives.

·        Support the resolution of vendor risk issues.

·        Participate and Lead any Transformation or technology related initiatives in the APAC region.