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Pays
Inde
Horaires de Travail
Temps plein
Arrangement de Travail
Hybride
Aide à la réinstallation possible
Non
Date d'envoi
22-Étape-2025
ID de l'emploi
12557

Description et exigences

Basic Function

 

The process consists of sending canned responses to customers on missing forms and certificates. A part of job also includes Filter & routing of customers emails.

 

The key deliverables of the role will include but will not be restricted to the details below:

 

Essential Functions

·       Analyze, validate, identify discrepancies in customer request/emails and process transactions as per procedures.

·       Resolve customer queries by validating from various applications

·       Should be able to read and interpret customer emails

·       Good written and verbal communication skills  

·       Ability to work on routine/standardized transactions

·       Knowledge about the US Insurance industry 

Ensure that the assigned targets are met in accordance with process SLAs and Internal standards

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. 
At MetLife, it’s #AllTogetherPossible. Join us!