The Client Services Consultant II is responsible for delivering exceptional client experience by serving as a key liaison between clients and MetLife’s internal teams. This role supports National Accounts across the South CU and requires proficiency in account and project management, problem resolution, implementation, and customer service.
Guided by our purpose—Always with you, building a more confident future—and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this role provides day-to-day support for multiple complex clients. The Consultant will manage products including Life, Voluntary Products, Dental, Vision, and Disability.
This role includes full lifecycle responsibilities, from implementation through ongoing service, and plays an important role in client facing presentations. You’ll join a diverse, experienced team across the South CU, with travel required as needed. This is an opportunity to support clients and their employees with high quality group benefit solutions backed by a global industry leader.
Success in this role requires a strong commitment to worldclass service, exceptional organizational skills, and an understanding of how daily contributions support the success of MetLife’s premier National Account model. You will collaborate closely with partners across claims, underwriting, finance, sales, and service teams in an inclusive environment where every contribution is valued, and every perspective is heard.
3+ Years of benefits experience or Account Management experience
5+ of years of experience in large customer group benefits
Bachelor’s degree
Strong Customer Satisfaction Focus
Growth / Leadership Mindset
Direct Industry Experience or Strong Service Background
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
