Location
Bridgewater, New Jersey
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
25%
Relocation Assistance Available
No
Posted Date
09-Jul-2026
Job ID
18781
Description and Requirements
The Team You Will Join
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Opportunity
The Digital & Print Solutions (D&PS) Output Management Specialist supports MetLife’s enterprise print, graphic communications, and digital storefront environments by providing system, workflow, reporting, and customer service expertise. This role serves as a key liaison between internal production teams, customers, customer service representatives, and external vendors to ensure efficient, high‑quality, and compliant delivery of print and digital output services. The position plays a critical role in training, reporting, customer consultation, transition support, and ongoing system optimization.
Key Responsibilities
- Digital Storefront (DSF) & System Support.
Customer Service & Support.
Reporting & Analytics.
Prepress & Production Support.
Required Qualifications
- Strong understanding of digital print workflows, output management, and production environments.
- Experience with Digital Storefront (DSF), ePace, or similar job submission and production systems.
- Excellent customer service, communication, and problem‑resolution skills.
- Ability to analyze data, create reports, and support audits.
- Strong organizational skills with the ability to manage multiple priorities.
- Comfortable working across technical, production, and customer‑facing environments.
Preferred Qualifications
- Experience with prepress, digital storefront and fulfillment workflow.
- Customer Service support.
- Print knowledge.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $54,500 - $72,700. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
MetLife maintains a drug-free workplace.