MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Dental Claims Concierge plays a critical role in delivering a differentiated service experience for select dental customers and members. This position serves as a trusted advocate, helping customers navigate complex claims, benefit questions, and service issues while building confidence in MetLife’s dental products and services. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this role offers the opportunity to influence customer satisfaction, strengthen key client relationships, and collaborate across the organization to drive exceptional service outcomes.

• Serve as the dedicated point of contact for assigned customers, providing personalized support and guidance for complex service needs.
• Resolve customer and member claim escalations by conducting thorough reviews and ensuring timely, accurate outcomes.
• Partner with sales, account management, operations, and other internal teams to address customer concerns and improve service delivery.
• Provide expertise on dental plan provisions, claims processes, and customer service solutions to support clients and internal business partners.
• Promote customer satisfaction and retention through proactive communication, issue resolution, and consultative relationship management.

• High school diploma with some college coursework and experience applying dental claims or benefits knowledge to customer service and issue resolution.
• 3+ years of dental claims, dental customer service, account management, or related benefits administration experience.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint, to support customer reporting, analysis, and presentations.
• Strong organizational, interpersonal, written, and verbal communication skills with the ability to manage multiple priorities and deadlines.
• Demonstrated ability to collaborate across teams, resolve complex customer issues, and deliver a high-quality customer experience.

• Bachelor’s degree or equivalent combination of education and business experience.
• Experience managing complex client relationships within dental, insurance, employee benefits, or healthcare environments.
• Working knowledge of dental plan provisions, claims administration processes, and customer service best practices.
• Strong listening, consultative, and relationship-management skills with the ability to build trust and accountability through empathetic communication.
• Self-motivated professional with the ability to work independently, adapt to changing priorities, and proactively pursue continuous learning and development.

The expected salary range for this position is $74,500 - $90,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.