MetLife

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you: We are actively hiring Customer Care Advocates for our Global Customer Solutions and Operations (GCSO) contact center team, starting on June 15th, 2026. After paid training, you will join the in-bound customer service team putting customers at the heart of all you do. 

As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to: 

Competitive compensation starting at $20/hour with paid training, comprehensive benefits and paid time off. 

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Live within a commutable distance to a MetLife Office  
• Complete training in-office for a designated period of time. No PTO can be taken during the training period. Must adhere to strict start/end times. Position will move to virtual after successful completion of training.  
• Attend required office visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc.  
• Work required shift during hours of operation between 8:00am – 11:00pm ET (7 AM to 10 PM CT), Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process.  
• Consistently meet or exceed key performance indicators.

• Strong computer/keyboard skills. 
• Ability to navigate between multiple computer systems and applications simultaneously. 
• Quickly grasp information and efficiently solve verbal challenges with strategic thinking. 
• Ability to adapt to new technologies. 
• Communicate complex verbal and written concepts with ease. 
• Strong ability to multitask, navigate business procedures and problem solve. 
• Pay close attention to details, and account for details that may be overlooked. 
• Ability to prioritize and manage time effectively. 
• Demonstrate empathy and active listening to others  

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. 
• Higher education or professional certification 
• Insurance or financial service industry experience 
• Prior call center experience  
• High School Diploma or GED

The expected salary for this position is 41,600/year. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.