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Location(s)
  • Posting Location: Bridgewater, New Jersey

  • Posting Location: Aurora, Illinois

  • Posting Location: Atlanta, Georgia

City/Cities
Atlanta, Aurora, Bridgewater
Country
United States
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Posted Date
06-Jan-2026
Job ID
10814

Description and Requirements

The Team You Will Join 

The National Accounts Communication and Engagement Lead (CEL) serves as a communication and enrollment expert and is responsible for the end-to-end employer strategy to drive employee engagement.   

The CEL partners with the assigned sales team to drive growth of MetLife’s benefits product portfolio helping to achieve plan of over $500M in re-enrollment premium. As a key member of the account team, the CEL also provides dedicated pre-and post-sale strategic guidance during the acquisition of new business, including managing RFP responses related to employee engagement/communications, participate in finalist planning and meetings, and manage/deploy communications strategy for all implementations. 

 
The Opportunity 
The National Accounts Communications and Engagement Lead (CEL) is a key member of the National Accounts account team, responsible for developing strategies to drive employee education, engagement, and retention through strategic analysis of customer data (eligible, participant, engagement, lapse, utilization). By creating holistic, year-round engagement strategies, the CEL contributes to MetLife's overall sales goals.
 
This is an exciting opportunity to build new relationships and invest in existing relationships with sales partners to increase revenue by driving employee engagement, utilization, retention, and growth. The CEL leverages consultative techniques to engage employers and propose strategies that enhance and propel their internal benefits communication strategies and address employers' and employees' needs. 
 
Success in this role requires the ability to be consultative and influential to drive proposed strategies, take an analytical approach to reviewing customer data to find opportunities, be results driven with strong decision making and project management experience, and move strategically with customer focus in a fast-paced environment. The CEL will collaborate closely with National Account Sales, Service, Product, Implementation and Marketing partners in an environment where every contribution is respected and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
  • Lead strategic engagement planning and opportunity pipeline management
  • Create year-round engagement plans understanding employers' unique plan offerings (beginning at the proposal state, through implementation and beyond) 
  • Oversee the execution of communication initiatives 
  • Manage re-enrollment opportunity pipeline
  • Develop strategic approaches to present to employers and communication materials and collateral creative
  • Coordinate holistic engagement strategies to employees throughout the year 
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $76,500 - $110,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer

 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!


MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.
$76,500 - $110,000