Location
Aurora, Illinois
Alternative Location(s)
- Posting Location: Dallas, Texas
- Posting Location: Kansas City, Missouri
- Posting Location: St Louis, Missouri
- Posting Location: Houston, Texas
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Posted Date
12-Jun-2026
Job ID
18338
Description and Requirements
The Team You Will Join
Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Client Service Consultant II is responsible for delivering end-to-end client service and account management for complex National Account customers across the U.S. This role supports the full client lifecycle—including implementation, ongoing service, and client engagement—ensuring high-quality delivery of group benefit products including HS&SA, Voluntary, Life, Dental, Vision, and Disability.
Guided by our purpose – always with you, building a more confident future – and our New Frontier strategy focused on growth and performance, this is an exciting opportunity to partner with cross-functional teams and directly influence client outcomes. You will play a key role in driving client satisfaction, delivering strategic insights, and supporting meaningful employee benefit solutions backed by a global industry leader.
Key Responsibilities
- Lead day-to-day service delivery and project execution for complex client accounts, including implementations and product expansions
- Manage client relationships by acting as a liaison between customers and internal teams to resolve issues and deliver solutions
- Develop client-facing materials, including reports, presentations, and strategic recommendations based on financial analysis and trends
- Coordinate cross-functional efforts with claims, underwriting, finance, and sales to ensure seamless service and operational excellence
- Oversee client account activities including audits, contract reviews, and system data accuracy to support ongoing service quality
Required Qualifications
- Demonstrated experience (5+ years) managing client accounts or service delivery within insurance, benefits, or a related field
- Proficiency in Microsoft Office (Excel, PowerPoint) to analyze data and create client-ready materials
- Strong project management and organizational skills with the ability to manage multiple priorities and deadlines
- Excellent communication and interpersonal skills to effectively collaborate with clients and internal stakeholders
- Self-motivated, detail-oriented professional with strong problem-solving and analytical capabilities
Preferred Qualifications
- 5+ years of experience in group benefits, insurance, or working with HR/Benefits teams
- Knowledge of HS&SA, Voluntary Benefits, and other group insurance products
- Experience developing client presentations and delivering insights to senior stakeholders
- Ability to balance client expectations with operational capabilities in a matrixed organization
- Proactive mindset with a focus on continuous learning and service excellence
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $64,800 - $85,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
MetLife maintains a drug-free workplace.