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Working Schedule
Full-Time
Work Arrangement
Virtual
Relocation Assistance Available
No
Posted Date
22-Jul-2026
Job ID
19230

Description and Requirements


The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.


The Opportunity

As the Claim Support Specialist you are technically the “assistant manager” of a team. You’re reviewing the work of the Claims Managers. Making sure they are processing things appropriately. They’ll run team huddles and manage the team if the Unit Leader is out of the office. You will review work and give feedback on performance and help develop efficiencies within the team.


Key Responsibilities
  • Expert knowledge of systems and tools, including MDG, DPA, Catalyst, and Intellis, and how to leverage them to improve claim management effectiveness.
  • Strong communication skills, including the ability to coach Case Specialists to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim.

Required Qualifications
  • 1 year of experience in the role of an Absence Claim Specialist
  • Strong communication skills, including the ability to coach Case Specialists to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim.

Preferred Qualifications
  • A comprehensive understanding of Absence Management contractual provisions.
  • Ability to give and receive feedback using specific measurements and observed behaviors.
  • Basic knowledge of medical conditions, treatments, and prognosis.
  • Strong coaching and mentoring skills.

 

The expected salary range for this position is $41,600 - $80,169. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. 

 

Benefits We Offer

 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!


MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.