MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Global Life and Disability Claim Specialist is responsible for customer support by handling inbound calls and emails, manage a caseload of Life and Long-Term Disability claims, analyze medical, occupational and financial information to determine claim eligibility, collaborate with internal and external partners and develop action plans for ongoing claims.

This role is critical as it supports people at critical life moments with clarity and empathy across the world. This is an exciting opportunity to have meaningful impact that will directly affect our member's financial stability and recovery during challenging life events. The role is ideal for individuals who enjoy communicating with members, investigative work, making informed decisions, balancing empathy with analytical thinking.

• Deliver exceptional customer service by managing inbound calls and emails in a call center environment assisting customers with benefit inquires, status updates and client support needs while appropriately redirecting misdirected inquires. 
• Manage and oversee a caseload of Life and Disability claims, including new, ongoing and appealed cases, ensuring accurate, timely and well-documented claim reviews and determinations.
• Maintain frequent outbound phone contact with claimants all over the world to gather critical information, explain next steps and provide timely updates throughout the claim cycle.
• Conduct comprehensive claim investigations by obtaining and analyzing medical, occupational and financial information by engaging directly with claimants and collaborating with internal and external partners to support thorough and well-reasoned decisions. 
• Ensure compliance and adherence to ERISA guidelines and regulatory requirements while delivering clear written and verbal explanations of claim decisions and resolving escalated issues with professionalism and urgency. 

• High School Diploma.
• Minimum 2 years' experience in customer service or related experience.
• Demonstrate critical thinking in activities requiring analysis and investigation.
• Creative problem-solving abilities.
• Excellent interpersonal and communication skills in both verbal and written form.

• Bachelor's degree.
• Experience with Long-Term Disability Claims.

The expected salary range for this position is $41,600 - $56,200 per year. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.