MetLife

·       Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products

·       Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS

·       Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)

·       Respond to requestors in a timely manner within TAT

·       Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)

·       Terminate employee enrollments

·       Auditing to find keying discrepancies

·       Partner with key stakeholders to assess root cause and resolve escalations

·       Ensure SLAs are met

·       Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations