MetLife

Position Summary

Position responsible for customer conversation over email. Ensure triaging of email requests to correct department and timely response (over email) to End Customers / Brokers on their queries related to requested documents Bills, Renewal Letters, Certificates, Enrollment letters etc. Communicate status to group policy owners (end customers) & Brokers.

Job Responsibilities

Essential Functions

·       Communication skills – should be able to read and interpret emails / business documents and communicate with customers (End Customers & Brokers)

·       Excellent written communication skills (email writing skills)

·       Ability to comprehend 

·       Escalate issues if required

·       Data gathering ability/ Eye for detail

·       Teamwork/ Managing Self / Adaptability

·       Ability to work successfully in production driven environment

·       Adaptability to change

·       Ability to work on routine/standardized transactions

·       Adaptability to change

·       Self-disciplined and result oriented

·       Ability to manage multiple tasks prioritizing effectively.

·       Ability to find creative and innovative solutions to business problems

·       Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the “at a glance” information.

·       Proven knowledge of MS Excel, Word & Power Point 

·       Ability to work with multiple stakeholders across mandatory

·       Self-motivated, Self-disciplined, result oriented, well organized, and flexible with a sense of urgency approach Must be flexible to mirror / overlap US Daytime work hours

·       Teamwork/ Managing Self / Adaptability 

·       Adaptability to change 

·       Ability to manage multiple tasks prioritizing effectively

·       Ability to proactively escalate issues when required

Knowledge, Skills and Abilities

Process Specific Skills

·       Excellent written communication skills (email writing skills)

Knowledge and skills 

·       Ability to comprehend emails

·       Knowledge about the Insurance industry in US

·       Knowledge about US Culture

Other Requirements 

·       Ability to continually work in a challenging environment. 

·       Knowledge of MS Office - Excel, Power Point, Word 

·       Self-initiated and zeal for continuous improvement 

·       Should be able to present effectively

·       Ability to manage multiple tasks prioritizing effectively

Working Relationships

Internal Contacts

·       Operations, Training, Quality, HR and other Enabling partners

Education Requirements

Education Requirements 

·       Graduate or Diploma holders with at least 15 years of education

Work Experience Requirements

Work Experience Requirements 

·       Minimum six months of work experience in a related field is required. Experience in Insurance organizations.