MetLife

·       TPRM-associate would be the first line of customer contact through the system application or through an assigned phone extension.

·       TPRM-associate would be responsible for addressing all incoming requests as follows: respond to all phone requests, respond to Aravo requests, document appropriate due diligence, supply literature to client, and update and follow up on customer requests.

·       Ensure SLA governance and management

·       Ensure Supplier list maintenance

·       Govern documentation upload in Aravo

·       Ensure adequate knowledge of policies and procedures pertaining to third party risk management and the Aravo system.

·       Ensure adherence to established attendance schedules

·       Validate Vendor profile information, Due diligence basis the establish QC process

·       Request changes or clarifications from customer contact when details are misaligned, inconsistent, or otherwise concerning

·       Support stakeholders E2E lifecycle workflows and tasks

·       Follow-up with stakeholders regarding approvals, requirements, delays

• Language proficiency in Mandarin required