MetLife

What’s in it for you?

You’ll work in a collaborative team, with great focus on professional growth and always there to shape together the best solutions for our business. As an expert in your profession, MetLife will develop you further and nurture your best talent, whilst building on your potential. In this role, you will have the opportunity to create an impact, contributing to the effectiveness of the business.

Position objective:

To recruit, select, train, supervise, develop and retain active and productive agents and Unit managers (UM) and provide all necessary directions, management and support in order to achieve the required results, in a timely, profitable and sustainable manner. To ensure agents and Unit managers in their area of responsibilities are doing their job on a daily basis and in accordance with the company’s standards.

Main responsibilities:  

Recruitment

v  Actively searches on the market potential managers and agents;

v  Creates a database with contacts of potential managers and agents;

Selection

v  Selects the potential candidates through structured interview process;

v  Convinces and sales the career to the selected candidates;

v  Ensures they are well prepared and positioned for their new job;

 Management

v  Ensures as a minimum the attainment of production, manpower, and quality, budgeted objectives in a timely manner;

   v  Leads and motivates his/ her Agents and Unit Managers to put the required work daily with conviction and proper attitude, removing any real or assumed barriers, to achieve budgeted objectives;

  v  Uses all activity and monitoring processes to ensure effective & compliant implementation and follow up of the expected daily activities;

  v  Ensures that the Agents provide high quality, reliable service to our customers during the initial sales process and throughout the life of each policy;

  v  Reports regularly, personally and through the reporting system, to the senior management of his/ her progress and is accountable for the results;

  v  Applies the Company standards and procedures in supervising the Agents and Unit managers within his/ her structure;

  v  Ensures that his/ her structure is in full compliance with Company directions;

v  Ensures that the agents within the structure maintain high standards of conduct and behavior with both internal and external customers;

  v  Manages effectively the financing tools and processes in accordance with their intended purpose and in line with Company’s guidelines;

 v  Uses Company systems (AT and others) to better plan, monitor and control team and individual performance;

Training and Development

v  Follows the induction plan for the new recruits;

 v  Conducts field trainings to ensure people have the necessary skills to be effective in their job;

 v  Trains, in coordination with the training department, all the structure, to ensure the agents and the managers have the knowledge and skills needed;

v  Coaches and develops Agents to achieve their objectives, responsibilities and career development through systematic and regular Training, Joint Field Work and one to one meetings;

  v  Creates development plans to improve performance and personal capabilities;

  v  Analyzes the reasons of missperformance and takes the necessary corrective measures;

 v  Participates in all planned training sessions in accordance with the Company’s training procedures.

Position requirements:

• Minimum of Bachelor degree in Economics or humanities;
• Successful track record in a similar position for at least 1 year;
• Fluent in English;
• Able to manage, coach, motivate and develop people;
• A digital mindset, curiosity, innovative approach;
• Excellent communication skills;
• Open to new initiatives and thinking out of the box;
• Action oriented with a sense of urgency;
• Decisive, able to resolve business and people issues, with “business logic”.

Metlife is an equal opportunity, affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Metropolitan’s Life policy to ensure equal employment opportunity without discrimination or harassment based on race, colour, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.