MetLife

ob Description

 Position Title, Responsibility Level

 Tl/AM- IT Network 

Function

 IT

 Reports to 

 Service Delivery Leader/SM

 Permanent/ Temporary

 Permanent

Span of Control

 4-5 Vendor resources

Location 

 Jaipur

Basic Function

 * Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site
 * Responsible for Operations, Incident and Problem Management for Network Domain  
 * This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues
 * Works with vendors and network operation team in the identification and resolution of complex network and voice problems
 * Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation

 Essential Functions

 * Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s
 * Hands on experience required on:  

 Network (Cisco):

 ·        Hardware - 

o C9410/C9300/C6500/C4500 series switches

 o   C8200/ISR 4451/ASR 1001 series routers

 o   Copper & fiber modules/cards 

o Meraki & Cisco Access Point C4800/C3800/MR56/9166

 ·        Software -

 o   Good exposure on Routing and switching concepts:

 §  Routing - BGP, EIGPR, MPLS, static, policy-based routing

 §  Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring

§ Network/Protocol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS

 ·        Monitoring Tool and Dashboard - 

 o   SolarWinds and Kiwi Syslog 

 o   Meraki dashboard / DNAC

 ·        Cabling - 

 o   Copper/Fiber

o Standards - E1/T1/DS3/E3/OC3

* Represent IT during Enterprise-wide meetings and in crisis
* L3 Escalation point for Network and Voice issues (Software/Hardware) from engineering perspective
 * Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
 * Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners
 * Create and maintain documentation related to ISO 27001/ISO 2000

Primary Internal Interactions

 ·        Act as a SPOC for all internal & external audit and audit related requirements
 * Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc

Primary External Interactions

 * Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife
 * Vendor management, including timely billing to Service Providers

Skills

Technical Skills

* ITIL, CCNP (Routing & Switching) certification, Wireless certification
 * Proficiency in MS-Visio, Project, PowerPoint and excel

 Process Specific Skills

 Soft Skills (Mandatory)
 * Excellent verbal and written communication skills (US)
 * Understands how BPO operations are run and maintained
 * Good negotiation and convincing skills

 Soft skills (Desired)

Education Requirements

 * B.E/B.Tech or equivalent course in IT

Work Experience Requirements

 * 5 years of experience with 3-4 in BPO/ITES environment
 * Open for working in shifts aligned with US/India