MetLife

First line IT Support Specialist

Join MetLife’s Team in Ukraine as a First line IT Support Specialist.

We are seeking a skilled and motivated IT Support Specialist to join our team. The ideal candidate will possess strong technical expertise, effective communication skills, and a proactive approach to resolving IT issues. If you have a background in computer science or IT and at least one year of experience in a similar position and interested in this position, we encourage you to apply.

Key Technical Skills

• Operating Systems: Proficiency in Windows 11, including deployment of Windows 11 laptops.
• Active Directory: Experience in user account creation, password resets, and managing group policies.
• Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic LAN/WAN troubleshooting.
• Security: Handling antivirus updates (e.g., CrowdStrike, DLP), managing firewalls, and monitoring automated backup logs.

Core Responsibilities

• Monitoring: Track device health, apply patches, and monitor status.
• SLA Management: Resolve support tickets within defined Service Level Agreements (SLA) and escalate complex issues to L2/L3 teams as needed.
• Hardware Support: Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Patch Management: Deploy security patches and software updates throughout the network.
• Inventory Management: Manage and maintain records of physical assets and inventory.

Education & Certifications

• Higher education (degree in Computer Science or Information Technology is considered as advantage)

Soft Skills

• Communication: Ability to clearly explain technical issues to non-technical users.
• Problem-Solving: Strong analytical skills for efficient troubleshooting.
• Minimum of 1 year experience in a similar IT support role.

Preferred Skills (Strong Advantage)

• Experience with CITRIX client.
• Understanding of VPN clients and two-factor authentication.

Work conditions:

• International company;
• Official employment according to the Labor Code of Ukraine;
• Social package including Medical insurance, Life insurance, Critical illness insurance, Passive war risks coverage for the Employee and their closest relatives; Gym reimbursement, Work from home compensation etc.;
• Annual salary review;
• Annual bonus based on performance;
• Access to educational courses and platforms;
• In-house mentoring programs;
• Hybrid work model;
• New office in the city center.

If you are passionate about IT support and eager to contribute to a collaborative team environment, please submit your application. We look forward to hearing from you!