MetLife

Somos expertos y reconocidos a nivel mundial como líderes en seguros. Tenemos más de 150 años de experiencia entregando lo mejor en seguros de vida, rentas vitalicias y programas de beneficios a más de 90 millones de clientes, en 50 países del mundo. En México, somos la aseguradora # 1 de personas en el país, con más de 10 millones de asegurados.

The Opportunity

The Support Database Engineer is responsible for ensuring the stability, performance, and resilience of MetLife’s core database platforms across on‑premises and cloud environments. 
This is an exciting opportunity to work with mission‑critical environments, implement observability and automation, and contribute directly to operational excellence through modern engineering practices. 
Success in this role requires strong problem‑solving skills and the ability to perform under pressure. 
The Support Database Engineer is responsible for advanced troubleshooting and executing controlled data‑fix procedures. 
You’ll collaborate closely with Infrastructure, Applications, Cybersecurity, Audit, and regional/global ITSM teams in a highly collaborative environment.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Lead troubleshooting, performance diagnostics, and resiliency validation across DB2, Oracle, SQL Server, MySQL, Cosmos DB, and PaaS SQL platforms. 
• Create observability dashboards, alerts, logs, and AI‑driven analytics for proactive monitoring. 
• Oversee vulnerability remediation, patching, and configuration hardening efforts. 
• Manage data‑fix processes and validation with key business stakeholders. 
• Develop SLOs and SLIs using operational telemetry for continual improvement. 
• Coordinate with cross‑functional teams during incidents, operational changes, and audits.

What You Need to Succeed (Required Qualifications)

• Bachelor’s degree in Computer Science, Information Systems, or a related field, supporting work in production database operations. 
• Experience with DB2, Oracle, SQL Server, PaaS SQL, MySQL, and Cosmos DB for performance tuning and troubleshooting. 
• Knowledge of Agile, DevOps, automation pipelines, and observability tooling to drive operational excellence. 
• Strong communication, decision‑making, and problem‑solving skills. 
• Ability to work effectively in a matrix organization and under high‑pressure scenarios.

What Can Give You an Edge (Additional Skills)

• 7–10+ years of experience in production database support. 
• Experience in DRP, high‑availability architectures, and vulnerability management. 
• Experience working with global/offshore teams and regulated industries. 
• Strong relationship‑building, negotiation skills, and the ability to lead by influence.

En MetLife tenemos el compromiso de fomentar la diversidad entre colaboradores y colaboradoras, a través de un trato no discriminatorio por motivos de raza, expresión / identidad de género, orientación sexual, religión, edad, nacionalidad, estado civil, discapacidades, condición física o económica, no se hacen pruebas de VIH y embarazo como requisito para ingreso, permanencia o ascenso y existe igualdad de oportunidades laborales.