MetLife

The Team You Will Join 

On MetLife’s Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers’ and employees’ data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions – you make an impact for the customers we serve. We each play an integral role in bringing MetLife’s purpose of building a more confident future to life. Sound like a team you’d like to work with? Join us!

The Opportunity 

We are seeking a strategic, execution-oriented Vice President of End User Technologies to lead the transformation of employee digital experiences across our global financial and insurance operations. This executive will be responsible for delivering secure, scalable, and intuitive technology solutions that empower our workforce—from branch offices to call centers to corporate headquarters. The ideal candidate will bring deep expertise in end user computing, enterprise mobility, call center platforms, multimedia and video conferencing, and Microsoft 365, with a strong understanding of AI-driven productivity tools, engineering excellence, and business alignment.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Digital Workplace Strategy: Define and execute a forward-looking strategy for end user technologies that support operational efficiency, regulatory compliance, and customer service excellence.
• Technology Leadership: Oversee the engineering and operations of:
  • End User Computing (Windows, macOS, VDI, device lifecycle)
  • Enterprise Mobility (MDM, secure mobile access, remote work enablement)
  • Call Center Technologies (omnichannel platforms, workforce optimization)
  • Multimedia & Video Conferencing (Teams, Webex, Zoom, AV infrastructure)
  • Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Copilot)
• AI & Automation: Integrate AI-powered tools to enhance employee productivity, automate routine tasks, and improve support experiences.
• User Experience Focus: Champion a seamless and secure digital experience for employees, with a focus on performance, accessibility, and satisfaction across diverse roles and geographies.
• Engineering Excellence: Lead high-performing teams with a focus on automation, reliability, and continuous improvement, leveraging Agile and DevOps practices.
• Risk & Compliance: Partner with Information Security and Risk teams to ensure all solutions meet financial industry standards for data protection, privacy, and regulatory compliance.
• Business Partnership: Collaborate with business units (e.g., underwriting, claims, customer service, investment operations) to deliver tailored technology solutions that drive productivity and innovation.
• Vendor Management: Manage strategic vendor relationships and ensure service excellence across platforms.

What You Need to Succeed (Required Qualifications)

• 15+ years overall technology experience
• 5+ years leading large scale End User Technology Environments in financial services or insurance
• Experience managing global teams and delivering consistent service across geographies.
• Deep technical expertise in: 
  1. Microsoft 365 and collaboration platforms

• Endpoint management and enterprise mobility
• Call center and unified communications technologies
• AI-based productivity tools and automation platforms
• Proven success in driving digital transformation and employee experience initiatives.
• Familiarity with financial industry regulations (e.g., FINRA, SEC, NAIC, GDPR).

What Can Give You an Edge (Additional Skills)

• Visionary Leadership: Ability to set a compelling vision and inspire teams to deliver innovative, user-centric solutions.
• Collaborative Mindset: Skilled at building strong partnerships across IT, business units, and external vendors.
• Change Agent: Proven ability to lead cultural and organizational change in complex environments.
• Executive Presence: Strong communicator with the ability to influence senior stakeholders and present to executive leadership and boards.
• Talent Development: Committed to mentoring and developing high-performing, diverse teams.