Location
Sofia, Bulgarie
Autre(s) lieu(x)
- Posting Location: Sofia, Bulgaria
Horaires de Travail
Temps plein
Arrangement de Travail
Hybride
Aide à la réinstallation possible
Non
Date d'envoi
06-Aoû-2026
ID de l'emploi
19392
Description et exigences
L'équipe que vous allez rejoindre
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
L'opportunité
As a Senior POS Specialist, you will support policy servicing operations by processing policy owner requests related to policy changes, surrenders, reinstatements, endorsements, premium allocations, and account clearances. In this role, you will help ensure requests are reviewed, calculated, documented, and completed accurately and in accordance with the POS manual, company procedures and applicable risk policies. You will also respond to information requests from agencies and clients, prepare client letters and operational reports, maintain policy files, support payment processing, and collaborate with internal partners such as Accounting and Agencies to resolve servicing items when needed.
Responsabilités clés
- Accomplishes POS changes and surrenders of policies and Invest accounts, requested by the Policy Owner in compliance with the POS manual and Company’s rules. Calculates and processes them in the system and registers surrender payments in the surrender database.
- Answers requests for information from Agencies about plans, coverage’s and possible POS changes.
- Answers requests from clients for Invest Account values, payments made and other, which may concern POS.
- Provides agencies with prompt and accurate information necessary for reinstatement - due premiums, Interest and require specific forms completed and signed by the Policy Owner.
- Reinstates lapsed Life and PA policies in case all the need documentation is submitted.
- Prepares letters to the clients by policyowner request.
- Prepares POS daily, weekly, monthly reports.
- Puts in order the policies files used in daily work.
- Applies and accomplishes the policies endorsements due to POS change or automate premiums clearance.
- Accounts clearance - monitors the Accounts in EOD/suspense reports for cases such as: overpayment, unclear payments, wrongly allocated payments. Follows up and clears cases through communication with the Accounting Department and the agencies, when necessary.
- Imports bank files with paid premiums into the system, ensuring the correct allocation of amounts.
- Ensures effective risk management is taken into account in all day to day activities, in accordance with MеtLife’s risk policies, and escalates any areas of concern to line manager and where appropriate Risk Management function.
Qualifications requises
- Minimum of Bachelor degree.
- Successful track record in a similar administrative position for at least 1 year.
- Fluent in English.
- AI fluency by leveraging generative AI tools (e.g., Copilot, ChatGPT) to improve productivity, enhance problem-solving, streamline operational processes, and support data-driven decision-making.
- Ability to critically evaluate AI-generated outputs, formulate effective prompts, and identify opportunities to integrate AI-driven insights and automation into POS operations.
- Good understanding of office automation, fluency in using MS Windows and office applications.
Qualifications souhaitées
- Prior exposure to financial/ insurance industry;
The expected salary range for this position is 22.500 - 25.000 Euros. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!