MetLife

The Team You Will Join
 

On MetLife’s Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers’ and employees’ data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions – you make an impact for the customers we serve. We each play an integral role in bringing MetLife’s purpose of building a more confident future to life. Sound like a team you’d like to work with? Join us!

The Opportunity
 

The Sr Enterprise Infrastructure Engineer is responsible for the design and implementation of application platform solutions, with an initial focus on Customer Communication Management (CCM) platforms such as enterprise search and document generation/workflow products like Quadient, xPression, Documaker, WebSphere Application Server (WAS). This is an exciting opportunity to gain and provide expertise on these key business platforms, identify opportunities for automation and cloud-enablement across other technologies within the Platform Engineering portfolio, and develop cross-functional expertise. 

Success in this role requires knowledge of core infrastructure, along with problem-solving, leadership, and communication skills. Additionally, a continuous learneing with automation mindset is needed to automate manual processes, including handling service requests, configurations, installations, deployments, monitoring, etc. 
 

How You’ll Help Us Build a Confident Future (Key Responsibilities)
 

• Design, implement, and maintain application platforms, ensuring reliability, scalability, security, and performance of infrastructure components.
• Create complex integration solutions through collaboration with engineers and application teams.
• Design systems with redundancy and failover mechanisms to ensure high availability and minimize downtime.
• Collaborate closely with engineers, application teams, architects, and other stakeholders to provide technical guidance and ensure seamless integration of systems.
• Plan and implement operating system, software, and application platform upgrades, including vulnerability remediation, to maintain system integrity and security.
• Analyze infrastructure capacity and collaborate with Capacity Management, Production Management, Application Development, and Business Teams to ensure resources meet future demand.
• Prepare and update technical documentation, including architecture diagrams, system configurations, and SOPs.
• Monitor system performance, identify issues, and implement resolutions efficiently to minimize service interruptions.
• Identify opportunities within infrastructure-related services to enhance process efficiencies through automation.

What You Need to Succeed (Required Qualifications)

• 7+ years of combined experience in designing, developing, testing, deploying, and managing complex enterprise infrastructure platforms built on Java, Python, WebSphere Application Server, Liberty, Apache Tomcat, etc.

• 3+ years of experience on CCM and Document Generation platforms such as Quadient, xPression or Documaker.

• Proficiency in automation tools like Ansible, Python, and Unix shell for configuration management and orchestration.
• Strong troubleshooting and log/performance analysis skills.
• Strong communication skills with the ability to communicate clearly and effectively.
   

What Can Give You an Edge (Additional Skills)

• Experience or working knowledge of AI/ML-based proactive solutions in automating monitoring, detecting, and resolving infrastructure and platform anomalies.
• Experience with containerizing applications and deploying on OpenShift.
• Knowledge of Azure cloud platform.
   

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers.