MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

Senior Account Managers are a key role in the Regional Business service delivery model. This position will be directly aligned to assigned distributions' book of business for 2 - 5000 lives, that varies in level of complexity. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre- and post-sale activities associated with the acquisition of new business and maintaining existing customer relationships. 

• Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting
• Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty
• Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant
• Track the performance of the services provided, analyze results and provide insights and recommendations for improvement. Present results, along with other members of the MetLife account team, at broker stewardship
• Actively participate in finalist meetings to prospective customers and implementation meetings as needed
• Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities (acquisitions, divestitures, layoffs, budget challenges, etc.

• Minimum 5+ years account management and relatable experience within group benefits 
• Currently hold or able to attain Life and Health License within 90 days of hire
• Strong group benefits product knowledge and possess knowledge of plan designs and benefit features 
• Be physically present in local area market with the ability to travel 25% of the time
• Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)

• Bachelor's degree

The expected salary range for this position is $78,000- $104,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.