MetLife

Job Location:   In Office - Clarks Summit, PA

1st shift, Monday–Friday, 7:00am–3:30pm

Position Summary
The Output Processing Operator is responsible for operating high-speed production equipment and performing computer-based processing for checks, statements, and special-handling workflows. This hybrid role requires mechanical ability, strong technical aptitude, high accuracy, and effective communication. Position works 1st shift, Monday–Friday, 11:00am–7:30pm in a light industrial environment.

Key Responsibilities

Production & Equipment Operation

• Operate high‑speed inserters, MICR printers, check inserters, folders, and copiers.
• Load materials, monitor machine performance, and make necessary adjustments.
• Perform routine maintenance (cleaning, ink/toner replacement, minor troubleshooting).
• Ensure all machine output meets accuracy and quality standards.

Technical & Special Handling Duties

• Process special handling tasks: alternate check processing, cancellations, matching, notarizing, and mass certified mail.
• Use computer systems to retrieve jobs, verify data, process files, and resolve workflow issues.
• Maintain accurate electronic logs: check inventories, postage reports, meter logs, presort documentation, and reconciliation records.
• Process check and statement files with precise counts and documentation.

Quality Assurance & Compliance

• Perform QA checks on all printed, inserted, and mailed materials.
• Ensure exact counts for checks, statements, and mail pieces.
• Complete and maintain USPS-compliant presort and mailing documents.
• Prepare spoiled postage reports, meter replenishments, and cancellation records.
• Follow all internal controls, procedures, and regulatory requirements.

Communication, Teamwork & Service

• Provide strong customer service to internal and external partners.
• Communicate issues, job status, and carryover notes clearly.
• Assist in training, support peers, and seek additional work during slow periods.
• Work collaboratively and maintain a professional environment.

Decision-Making & Problem Resolution

• Make sound operational decisions to meet production commitments.
• Take corrective action on machine or technical issues and escalate when needed.
• Assist in resolving root-cause problems to maintain workflow reliability.

Required Skills & Qualifications

• Ability to operate high‑speed production equipment.
• Strong technical skills and comfort with computer-based workflows.
• High attention to detail and accuracy in counts and documentation.
• Strong communication skills; ability to follow detailed instructions.
• Working knowledge of Microsoft Office.

Physical Requirements

• Pushing, pulling, standing, bending, and repetitive motion required.
• Lifting between 20 lbs and 50 lbs.
• Classified as light industrial.