MetLife

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Operations Administrator evaluates and examines Insurance Applications in order to determine relevant coverage, gathers data, and assesses risk related to qualifying a candidate for health/life insurance. Guided by our purpose - always with you building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, the Operations Administrator will perform risk assessment for Individual & Group Life/ Personal Accident/ Health Products;

• Receives and registers insurance applications, ensuring completeness and accuracy of submitted information
• Collects, tracks, and follows up on required documentation (medical, financial, and other supporting documents) with internal teams, Agency administrative staff, and the Sales force
• Gathers background information and supporting documentation from relevant parties and ensures it is properly recorded and filed
• Performs pre-checks of documentation against defined requirements and escalation guidelines
• Supports the Policy Issuance process, ensuring all administrative prerequisites are met
• Ensures all documentation is accurately collected, properly filed, and audit-ready
• Supports adherence to internal controls and administrative procedures
• Participates in departmental initiatives, projects, and system enhancements aimed at continuous improvement

• University degree in Business Administration or a related area
• Relevant experience in the Insurance industry and medical terminology would be considered advantage
• Excellent written and verbal knowledge of Greek and English languages
• Excellent analytical skills and attention to detail
• Team player with very good communication and interpersonal skills
• Resilient personality with the ability to promptly address multiple requests in a timely manner
• Strong computer skills and ability to use necessary software
• Able to commit to a 10 month fixed term contract (covering Maternity leave)

The expected salary range for this position is €20,800 - €23,000 annually. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.