MetLife

Joining Global Marketing & Communications (GMC) means contributing to the company’s customer-centric growth engine by helping customers live more confident futures. Whether driving external or internal marketing and communications, you’ll be fostering engagement and alignment with MetLife’s purpose and values that enable positive customer experiences. Become part of a dynamic team that harnesses an agile and data-driven approach across paid, owned, and earned channels to deliver meaningful and measurable outcomes for MetLife’s key stakeholders: associates, communities, customers, and shareholders.

The Manager, Global Insights & Analytics is responsible for managing and advancing MetLife’s Global Customer Commitment Program, a marquee initiative within the Global Marketing & Communications (GMC) organization. This role partners with local market stakeholders across MetLife’s key global markets to translate customer and brand insights into actionable strategies that improve customer experience, loyalty, and growth outcomes.

Guided by our purpose—always with you, building a more confident future—and MetLife’s New Frontier strategy, this role enables enterprise-wide impact by leveraging customer research to drive accountability, strategic action, and measurable improvements in Relationship Net Promoter Score (rNPS) and Purchase Consideration. This is a high-visibility opportunity with executive and Board-level exposure, offering the chance to directly influence strategy while helping shape the future of MetLife’s customer insights capabilities.

• Lead the end-to-end execution and optimization of the Global Customer Commitment Program, ensuring consistent delivery across multiple global markets while balancing local customization
• Manage local market stakeholder relationships to ensure market perspectives are embedded in the global program and insights translate into clear action plans
• Oversee customer research design, data collection, data quality, and governance in partnership with internal analytics teams and external vendors and drive efficiencies that can then fuel expansion
• Develop compelling, business-ready insights and storytelling through reports and presentations that drive strategic and operational decision-making
• Advance analytical capabilities by supporting key driver analysis, competitive intelligence, and the adoption of new approaches such as text analytics, AI, and synthetic data

• Bachelor’s degree in business administration, marketing, analytics, or a related field with strong statistical or mathematical foundation
• 8+ years of hands-on experience in marketing research, including deep expertise across primary research methodologies and linkage to secondary data and performance analytics
• Proven experience designing, executing, and managing complex, multi-market research programs end to end
• Strong proficiency in Excel and PowerPoint with the ability to communicate complex insights clearly to senior stakeholders
• Demonstrated experience applying statistical techniques such as descriptive statistics, correlation, regression, decision trees, and cluster analysis to solve business problems

• Global research or stakeholder management experience
• Experience within financial services or similarly regulated industries
• Familiarity with brand tracking, VOC frameworks, and loyalty measurement
• Working knowledge of statistical or analytics tools such as Python or SPSS and AI capabilities (E.g., AI prompts, synthetic data, etc.)
• Strong organizational skills with the ability to manage competing priorities in a fast-paced, matrixed environment

The expected salary range for this position is $107,300 - $160,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.