MetLife

The Team You Will Join 

Our Team provides service to a wide range of Corporate Clients insuring their employees with MetLife Cyprus. The Employee Benefits Administrator ensures smooth onboarding of new clients and renewal of existing policies, managing tasks essential to employee benefits administration.

This includes conducting datanomic searches to verify client information, managing payment allocations, creating policy wordings, issuing certificates, and extracting reports.

The Administrator maintains accurate records, compiles and archives policy documentation, and participates in departmental and cross-functional projects. Their role is crucial for efficient and compliant policy administration, ensuring customer satisfaction and proper response to client requests.

The Opportunity 

The Employee Benefits Administrator will support and monitor the Group Policy administration processes and procedures, ensuring compliance with company policies and regulations. This role is essential for maintaining high levels of customer satisfaction and ensuring the accuracy and efficiency of policy administration.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Ensures high quality of Group & Pension Policies administration;
• Handles the billing and premium clearances of the Policies;
• Collaborates and acts as a liaison between the clients and MetLife teams in order to respond to clients requests regarding Group Policies matters;
• Handles the respective system
• Maintains high level of data correctness and availability for Policies per Company’s guidelines;
• Properly and timely compiles and archives Policies documentation;
• Participates in departmental and cross functional projects;
• Processes, prepares, and submits regular and ad hoc business reports;
• Keeps high standards of customer service through quality implementation and enhancement of systems, processes, guidelines etc.

What You Need to Succeed (Required Qualifications)

• University degree in Business Administration/Economics/Humanities or other relevant area
• Experience with Customer Service & Project management such as leading change, process and procedure auditing, and data manipulation
• Excellent knowledge of MS Office (focus on Excel and Outlook)
• Relevant experience or education 
• Fluent communicator in Greek and English, both written and spoken
• Team player with effective communication and solid relationship building skills
• Resilient with ability to follow tight deadlines
• Punctual and analytical
• Strong project management and problem solving skills; ready to go an extra mile to exceed customer expectations

What Can Give You an Edge (Additional Skills)

• Insurance/Brokerage company experience would be an advantage;