MetLife

Valuable team member, the Corporate POS Specialist will play an essential role in administering bancassurance and employee benefits portfolios and also in operational flows optimization.

Key Responsibilities:

He / she will be part of Corporate POS team and his/her job duties and responsibilities will include:

• Handle employee benefits activities (reporting activities, policy issuance, other administering activities);
• Respond to sales force, policy holders or colleagues from other departments requests and complaints;
• Build and update the database at the insured person level, based on the registration forms filled in by employees, insured or based on the reports sent by the employer;
• Track premium due dates and notify customers;
• Monitor and collect the insurance premiums and allocate them accordingly;
• Prepare various reports and situations regarding the managed portfolio;
• Provide support for other departments to solve various issues, specific to administered portfolio;
• Recommend solutions to automate or simplify operational flows;
• Develop and review operational procedures for the department’s activities;
• Be involved in departmental and interdepartmental projects.

What we need from your side:

• Collaborative and team player;
• Planning and organizational skills, including flexibility and agility to respond to changing environments;
• Positive, with a strong “can do” attitude;
• Willing to create an impact;
• Strong customer service and problem solving skills;
• Attention to details;
• Proactive and promptness in solving problems;
• Excellent communication and inter-personal skills;
• Good knowledge of English and Microsoft Office tools;
• Digital mindset and open to work with new technologies;
• Experience working in insurance industry and solid understanding of the business/ distribution channels is a plus.

What we offer:

• Friendly and dynamic work environment with multiple career development opportunities, allowing the colleague to explore a variety of functions and processes within the Operations area;
• Inclusive and multicultural team where you can create impact with your innovative ideas and creative personality;
• Various learning & development programs, adapted to your needs and goals;
• Work-life balance programs and a special care for your physical and mental health;
• Benefits (flexible hours, meal tickets, private medical subscription, insurance policy, Bookster, additional holiday based on your seniority, annual performance bonus);
• Hybrid way of working and excellent location.