MetLife

Role Value Proposition:  

Provides day to day administration and management of National Account clients including: Responds to client request, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment/benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests. 

Key Responsibilities: 

• Accountable for on-going customer service delivery, satisfaction and building a positive relationship with client, partners and provides support to financial team by assisting with billing and reporting. 
• Partners with Proposal Unit to research and respond to RFP questionnaires. 
• Aids in implementation of new clients and addition of MetLife product lines to existing clients. 
• Assists in setting up product and client specific processes and reports within internal systems. Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings). 
• Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed. 
• Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products. 
• Performs other duties as assigned or required.  

Essential Business Experience and Technical Skills: 

Required: 

• 1-2+ years of relevant experience. 
• Ability to communicate clearly both verbally and in writing. 
• Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings). 
• Customer service and relationship management skills. 
• Understanding of how to provide exceptional customer service and how to develop relationships.
• Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines. 
• Proficient problem-solving skills. 
• General understanding of U.S. economy and employee benefits industry. 
• Proficient with Microsoft Office software.
• High School Diploma or equivalent 

Preferred: