MetLife

Primary External Interactions

•   Employees (EE), Employers (ER), Claims specialist & other Stateside Teams on emails

•   SME / Trainers at the client end for training.

Organizational Relationships

Reports To: Assistant Manager, Long Term Disability Process                                                                          Supervises:                                                                                           0

Skills

•   Good computer navigation skills

Technical Skills

Process Specific Skills

Soft skills (Minimum)

Soft Skills (Desired)

•   Good keyboarding speed

•   Good knowledge of complete MS Office suite

•   Good knowledge of Excel (formulae reading, formatting, vlookup & Pivot etc.)

•   Knowledge about the Insurance industry in US

•   Knowledge about US Culture

•   Knowledge of Insurance principles

•   Knowledge of basic medical terminology

•   Communication skills - should be able to read & comprehend business/medical          documents. Excellent oral/written communication

•   Proficiency in English - Spoken and Written

•   Analytical and interpersonal skills

•   Escalate issues if required

•   Data gathering ability/ Eye for detail

•   Team-work/ Managing Self / Adaptability

•   Ability to work successfully in production driven environment

•   Adaptability to change

•   Ability to work on routine/standardized transactions

•   Self disciplined and result oriented

•   Ability to multi-task

•   Ability to work effectively as part of a team

•   Knowledge of Medical Terminology (preferred but not compulsory)