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City/Cities
Ha Noi
Working Schedule
Full-Time
Work Arrangement
In Office
Relocation Assistance Available
No
Posted Date
15-Jan-2026
Job ID
14863

Description and Requirements

Overall managing Policy Administration team to provide excellent services to customers and sales forces.

Being subject expert masters for Policy Administration and Billing & Remittance functions.

Providing Customer Services excellence and high quality to meet the objectives of the Corporate and company goals.

  • Principal Responsibilities
  • Manage Policy Administration and Billing & Remittance teams in implementation of relating strategies, policies and processes to ensure smooth operation of business and maximization of excellent service values to customers and company.
  • Supervise Policy Administration and Billing & Remittance teams in daily transactions of policy alteration, valuation and premium control to ensure service standards and compliance.
  • Monitor functional plan and relating KPI performance that deliver reduced relating unit and overall costs and process improvement on an ongoing basis, fully comply with internal and regulatory regulations.
  • Monitor the functional performance in Transactional Net Promoter Score (TNPS) improvement and co-operate with external service provider(s) to implement TNPS for PA & B&R touchpoints. 
  • Delegate, coach and support staffs in performing their daily tasks.
  • Define requirements for system enhancement/development to support the operation more effectively. Cooperate with IT in business requirement finalizing and UAT execution.
  • Check data/reports of policy alteration, policy valuation, premium reconciliation, Persistency
  • Perform periodical First Line of Defense (FLOD) case review on policy alteration, valuation, Billing & Remittance and propose solutions for service recovery and continuous improvement plan.
  • Prepare management reports and statutory reports relating to Policy alteration, policy valuation and Billing & Remittance.
  • Train and develop PA, Billing & Remittance staffs.
  • Work with banks / distributors on Billing & Remittance maters. 
  • Other tasks required or assigned by Manager 

  • Knowledge/Skills/Competencies Required:


    • University Degree of Marketing, Economic, Commerce
    • Preferably with LOMA 280 & 290
    • At least 3 years’ experience in administrative work
    • At least 3 years’ experience in Customer Service/ Life Insurance
    • Good interpersonal and leadership skills with visionary traits
    • Ability to communicate a vision and lead, guide, motivate team members towards the achievement of goals, business objectives and service standards
    • Has initiative and drive to constantly review and enhance workflows of section to maximize operational effectiveness
    • Customer oriented 
    • Proficient in Vietnamese (oral & writing), advanced English skills 
    • Knowledge in computer software and using computer system (OS Office). Experience in Customer management system and system testing are preferred.
    • Meticulous, organized and able to work under tight deadline and pressure
    • Highly committed and self-motivated
About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!