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Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
09-Apr-2026
Job ID
16911

Description and Requirements

Role Value PropositionKey ResponsibilitiesEducationExperience
(Role Requirement)		Technical SkillOther Critical Requirements Like Voice/Non-Voice for Insurance
Platform Support Engineer plays a critical role in the Data & Analytics life cycle. The role requires one to demonstrate expertise in  Either Cognos or IDQ or Atacamma or Collibra platform administration, monitoring, troubleshooting, and user support. It is an individual contributor role, expected to independently function• Provide administration, monitoring, and support for  Either Cognos or IDQ or Atacamma or Collibra platform
• Support user onboarding, access control, and training to drive adoption.
• Monitor platform performance, availability, and user access, ensuring compliance with SLAs.
• Perform incident triage, troubleshooting, and resolution for governance and quality platform issues.
• Manage platform configuration, upgrades, patches, and integrations with enterprise data systems.
• Document and maintain runbooks, support procedures
• Communication skills, analytical skills, structured problem-solving skills.
 • Partner, Stakeholder engagement experience		Bachelors degree in any science discipline or equivalent educational qualification4-6+ years of relevant experience•  Cognos or IDQ or Atacamma or Collibra or informatica administration (installation, configuration, patching, upgrades, monitoring)
• Knowledge of incident management and ITSM tools (ServiceNow, AzDo)
• SQL for basic troubleshooting, validation, and metadata checks
• Exposure to scripting/automation (Python, Shell, PowerShell) for monitoring and support tasks
About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!