MetLife

This role is an important member of the Australian Risk & Compliance team (R&C) and Global Risk Management (GRM) function, providing risk management framework guidance, expertise, advice and effective challenge of projects, business activities and decisions that may affect MetLife’s risk profile. The Risk Analyst/Manager is expected to function as a value-added partner to the business under MetLife’s three lines of defence governance model.

Reporting to the Senior Manager (Operational Risk), the incumbent will play a lead interface role across MetLife’s business units with primary responsibility for the implementation and embedding of MetLife’s Risk Management Framework with particular emphasis and responsibility for Operational / Non-Financial Risk including APRA prudential standard CPS 230 - Operational Risk Management. 

The Risk Manager’s responsibilities encompass implementing and managing key Risk Framework elements including communication, training, reporting, advisory and process support, and challenge and oversight across the business risk profiles.  Key responsibilities will encompass Non-Financial Risk Event and breach management coverage, Non-Financial Risk Assessment practices, and Business Resilience continuity and Crisis Management activities and requirements. Responsibilities also include providing portfolio analysis and reporting; supporting risk management framework maturity uplift activities; supporting operational risk assessment of data integrity; working with business leads on the up and down stream impacts of cyber security; supporting cross functional risk assessment of third-party service providers; participating in governance committees as directed; supporting the Risk & Compliance Function in responding to requests and interactions involving Regulators; and involvement in all other Risk team activities. 

Non-Financial/Operational Risk Specific Responsibilities: 

General Responsibilities: 

• Support the Risk & Compliance team and other control functions to implement an integrated non-financial risk management framework, including regular update and tracking of the Group Non-Financial Risk Assessment (NFRA) process (using the Open Pages system), top and emerging risk identification and mitigation, risk event and breach management database and any other tools used by the Australian Risk & Compliance Function.
• Assist with maintaining country risk reporting to Region and Corporate GRM, including the timely communication and escalation of risk incidents and breaches, issues and management action plans, and compliance with risk policies and limits to key stakeholders in the country and in the region.
• Actively contribute to internal and external committees and working groups as directed.  
• Provide support to the CRCO and the Risk & Compliance team to ensure global risk policies and operating models are appropriately localized and implemented, including appropriate risk appetite and limit setting.
• Proactively support the implementation and management of the MetLife Risk Management Strategy and Framework within the Australian operation and to assist all employees and relevant intermediaries to comply with associated policies and procedures.
• Support the delivery of global and local Risk Management training to all associates where required.
• Promote first line risk awareness and accountability, maintain a culture of transparency and integrity through exercising effective stakeholder engagement, communication, training, reporting and the promotion of Risk Management strategy, policy, and processes.
• Maintain effective and collaborative relationships with internal stakeholders and regulatory bodies.
• Enhance data analysis and reporting practices in place to mature risk reporting, risk governance and risk escalation up to ALT and the Board.
• Advise and support L1 and L2 on risk actions and controls, control assurance, testing, identification and tracking of risk events and issues.

 Key Business Relationships: 

• Chief Risk & Compliance Officer Australia
• Senior Manager Operational Risk
• Global and Regional Risk Management Associates
• Ethics & Compliance Team, Australia
• Australia Legal team, Australia  
• Australian Leadership Team
• Department heads, team Leaders and associated teams
• Internal and external auditors.
• External Consultants
• Australian Regulators

Knowledge/Skills/ Competencies Required: 

• Relevant academic qualifications and experience in a financial services environment.
• Minimum 5 years’ experience in operational risk management.

• Demonstrated experience in using a governance, risk and compliance system
• Understanding of relevant legislation, regulations, and APRA prudential standards within the Life Insurance industry, specifically APRA CPS220 and CPS230 experience.
• Excellent technical and analytical skills with ability to appraise, interpret and present material risk findings both verbally and by written analysis.
• Strong interpersonal skills, with an ability to build strong professional relationships at all levels both internally and externally.
• Experience in reporting and presenting to Senior Management
• Excellent verbal and written communication skills

 Personal Attributes: 

• Proven ability to work under pressure in an evolving environment whilst embracing change and providing positive support and involvement within the wider team;
• Ability to adopt and embrace change and drive meaningful outcomes;
• A committed team player who openly communicates and shares knowledge in the wider MetLife team; and
• Excellent time management and ability to prioritise work at all times.