MetLife

Responsible for the design, development and maintenance of software development solutions within a defined system, platform or product, based on a set of standards and processes which establish consistency acrost the enterprise data, reduce risk and promote efficiencies in support of the organization’s goals and objectives. This family can be used for 

both roles that require a complete technology stack of capabilities as well as roles that require to work on a single technology stack, application or platform.

·       Leads the creation of architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms. Works towards enabling self service capabilities for business partners.

·       Lead the collection and documentation of user requirements as well as lead the development of user stories and estimates into technology solutions for large complex features in collaboration with Product Owner

·       Lead the detailed technical design and development of applications/platforms. Partner with Product owner in planning. 

·       Responsible for ensuring disaster recovery, privacy and security are aligned to enable application/platform stability.

·       Responsible for development of specific software/platform components and unit testing for such components

·       Leads peer reviews of solution designs and related code for complex features. Ensures code meets best practice guidelines set by application/platform vendor.

·       Investigate and resolve production management incidents, problems, and service requests. 

·       Manages prioritization of problems, incidents, and service requests with Product Owner

·       Leads team in production support activities of complex nature and/or Product. Leads the effort in upgrading or patching applications/platforms as needed.

Maintain awareness of trends and issues in area of technical expertise, evaluate new technologies or technology opportunities, and provide analysis of their potential impact to champion the customer

Education: Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience: 7+ Years

Technical Skills:

•         End to end understanding of contact center applications (IVR and Telephony)  

• 3+ years working experience of Genesys 
• Conversational AI and NLP
• Working experience of Voice bots, Intelligent Virtual Agents, 
• DevSecOps, CI/CD, IaC 

•         2+ years of working experience on MS Azure Cloud, Cloud Native Technologies (Microservices, Containers, APIs) 

•         Application Design/Architecture

•         Database Development tools (SQL and NoSQL DB (e.g. MongoDB))

•         Secure design and coding practices

•         Writing & executing automated tests 

•         Application operations/monitoring (Such as Dynatrace, BSM, Grafana etc)

Design with “Feature Flags”

Other Skills:

·       SAFe for Teams

·       SAFe Scrum Master Certification (SSM)

·       Collaboration 

·       Communication/Presentation 

·       Agile Practices 

·       Collaboration Tools

·       Product/Business/Industry Knowledge

·       Customer experience