MetLife

With more than 150 years of history and a presence in more than 40 countries, MetLife is leading the global transformation of the insurance industry. Bound by purpose and diverse perspectives, we are a collaborative community of more than 40,000 employees around the world, committed to building a more secure future for all of our key audiences—employees, customers, shareholders and the communities we serve.

We are looking for a Lead Observability Engineer to join our LatAm ITSM team and play a critical role in ensuring the reliability, performance, and scalability of our systems. This role is responsible for designing, implementing, and maintaining a regional observability command center that provides deep insights into our infrastructure and applications. It requires a deep understanding of observability principles, strong technical skills, and the ability to communicate effectively with both technical and non-technical stakeholders. The ideal candidate will foster an end-to-end view of the products we deliver and help drive operational excellence across Latin America.

What you will do in this role…

• Define and implement observability solutions: Develop and deploy tools and frameworks for monitoring, logging, and tracing to ensure deep visibility into system performance and health.
• Manage the observability command center: Operate the regional hub for monitoring and incident response, coordinating with application teams to detect and resolve issues efficiently.
• Lead incident response efforts: Provide insights and solutions to resolve issues quickly and prevent future occurrences.
• Develop dashboards, alerts, and reports: Align with country CIOs to provide visibility into system performance, health, and business execution.
• Conduct root cause analysis: Trigger corrective actions with relevant teams to prevent recurrence.

To help you succeed, you need to have…

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Strong experience in system monitoring and problem management roles, with proven background in observability (APM, synthetic monitoring, infrastructure monitoring) in complex organizational environments.
• Experience in Site Reliability Engineering.
• Proficiency with observability tools such as Elastic, Dynatrace, AppDynamics, Prometheus, Grafana, or similar.
• Strong understanding of cloud platforms (Azure, AWS, GCP) and container orchestration (Kubernetes, Docker).
• Experience with scripting and automation.
• Fluent in Spanish and English. Portuguese is a plus.

The benefits we offer…

• Hybrid work mode
• Annual Bonus
• Learning and development programs
• Health insurance for the family group
• Child Care Reimbursement
• Connectivity Reimbursement
• Day off for birthdays & Cultural Heritage Day
• Healthy breakfast with seasonal fruits
• In-company gym and agreement with SportClub for the employee and direct relatives
• Agreement with "Club de Beneficios" purchases of warehouse products

Join MetLife and let’s find out what we can build together!