Location
Tokyo, Japan
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
Yes
Posted Date
04-Mar-2026
Job ID
15878
Description and Requirements
【職務内容 】
- ITベンダーリレーションシップ・マネージャーを募集しています。
- 当社IT部門では、アプリケーション開発、インフラ運用、デジタル施策、規制対応など、多様な領域において外部ベンダーと協業しています。
- これらのベンダーとの関係を最適化し、契約・コスト・品質・デリバリーの観点から安定かつ効果的なITサービス提供を実現することが重要なミッションとなっています。
- 本ポジションは、Technology Services Group におけるベンダーリレーションシップ管理機能の中核として、関係構築、パフォーマンス管理、ガバナンス強化を担います。
【Job Description】
- The Technology Services Group is seeking an IT Vendor Relationship Manager to strengthen vendor governance and partnership management.
- Our IT function works closely with multiple external vendors across a wide range of areas, including application development, infrastructure operations, digital initiatives, and regulatory or compliance-related programs.
- As dependency on external partners continues to grow, effective vendor relationship management has become a critical capability to ensure stable service delivery, cost efficiency, quality control, and risk mitigation.
- This role serves as a key member of the Vendor Management function within the Technology Services Group and is responsible for managing end-to-end vendor relationships, including performance management, contract and cost governance, and continuous improvement initiatives.
- The position works closely with IT leadership, internal stakeholders, and regional/global teams to ensure vendor activities are aligned with business objectives, IT strategy, and enterprise governance standards.
【Responsibilities】
- ITベンダーとのリレーションシップ管理およびパートナーシップ強化
- ベンダーのパフォーマンス管理（KPI設定、評価、改善対応）
- 契約・SOW・コスト管理に関するIT・購買・法務との連携
- ベンダー活用に関する課題の抽出、改善策の立案・実行
- ITマネジメント向けの各種レポート作成・報告
- Region/Global チームからのベンダー関連依頼・レポート対応
- 新規ベンダー選定やオンボーディングのサポート
- Manage end-to-end vendor relationships and act as a primary point of contact.
- Monitor and evaluate vendor performance through defined KPIs and governance processes.
- Coordinate with Procurement, Legal and IT stakeholders on contracts, SOWs, and cost management.
- Identify vendor-related risks and issues, and drive resolution and continuous improvement.
- Prepare and deliver reports for IT management and senior stakeholders.
- Support regional and global vendor management activities and request
- Support vendor selection, onboarding, and transition activities.
【Requirements】
- 10年以上のIT経験（ベンダーマネジメント、ITサービス管理、プロジェクト管理等）
- 複数ステークホルダーと連携し、関係調整・課題解決を推進できる能力
- 契約・コスト・品質・リスク観点でのベンダーコントロール経験
- ITマネジメント向けレポーティング・説明能力
- 論理的思考力とコミュニケーション力
- 日本語：上級、英語：ビジネスレベル
- 10+ years of IT experience, including vendor management, IT service management, or project delivery.
- Strong stakeholder management and negotiation skills.
- Experience managing vendor contracts, cost, service quality, and risk.
- Experience in preparing reports and presentations for IT management.
- Logical and structured thinking with strong communication skills.
- Business-level English and advanced Japanese proficiency.
- Ability to work independently with limited supervision
【Requirements】
- 10年以上のIT経験（ベンダーマネジメント、ITサービス管理、プロジェクト管理等）
- 複数ステークホルダーと連携し、関係調整・課題解決を推進できる能力
- 契約・コスト・品質・リスク観点でのベンダーコントロール経験
- ITマネジメント向けレポーティング・説明能力
- 論理的思考力とコミュニケーション力
- 日本語：上級、英語：ビジネスレベル
- 10+ years of IT experience, including vendor management, IT service management, or project delivery.
- Strong stakeholder management and negotiation skills.
- Experience managing vendor contracts, cost, service quality, and risk.
- Experience in preparing reports and presentations for IT management.
- Logical and structured thinking with strong communication skills.
- Business-level English and advanced Japanese proficiency
- Ability to work independently with limited supervision.
【Preferable】
- ベンダーマネジメントまたはアウトソーシング管理の実務経験
- ITIL、PMP、または関連資格
- 金融業界（保険含む）でのIT経験
- グローバルベンダー・海外ステークホルダーとの協業経験
- Hands-on experience in vendor or outsourcing management.
- ITIL, PMP, or related certifications.
- Experience in financial services or insurance industry.
- Experience working with global vendors and international stakeholders.
Language | ☒ English (☒ Advanced ☐ Intermediate ☐ Basic) ☒ Japanese (☒ Advanced ☐ Intermediate ☐ Basic) ☐ Not Required |
Benefits We Offer
MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.
About MetLife
MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.
MetLife Japan began operations in February 1973 as Japan’s first foreign-owned life insurance company. Our purpose, “Always with you, building a more confident future,” encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.