MetLife

Proactively manage all applications by engaging regularly with underwriters, advisers & adviser support staff

Deliver and demonstrate exceptional customer service skills when engaging with internal / external stakeholders

Apply a keen understanding of MetLife’s products, relevant legislation & underwriting considerations in undertaking administrative and adviser service activities

Prompt & efficient communication with Internal/External customers/advisors with appropriate documentation

Complete all underwriting administration support transactions in an effective manner and within agreed service levels

Seek out innovative and creative ways to improve MetLife’s process and procedures.

Other duties as required by the reporting manager or capability lead

Support in execution of process improvements

Support with reporting responsibilities

Researching and resolving complex issues

Analyze, validate and process transactions as per Desktop procedures

Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & overseas business resources by email

Ensure assigned targets are met in accordance with SLA and Internal standards

Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence

Ability to communicate effective with stakeholders via emails to have logical discussion